FAQ
Clear answers before you trust us with your home.
SafePrima is designed to make home management easier, but the relationship starts with clarity: what is included, what costs extra, and how requests are handled.
Your membership includes management, planning, scheduling, vendor coordination, follow-up, homeowner communication, service history, reminders, and plan-level PM support. The exact level depends on Essential, Sanctuary, or Estate.
No. Contractor labor, materials, repairs, third-party vendor invoices, emergency vendor costs, shopping costs, and large project fees are billed separately. SafePrima coordinates and oversees; homeowners approve vendor costs.
Yes. SafePrima can work with preferred homeowner vendors when they meet the service, communication, access, and reliability standards needed to keep your home care organized.
Your PM can coordinate with trusted vendors based on service type, availability, location, reliability, homeowner preference, and job requirements. The contractor still confirms the job before service.
Important events can be sent by SMS, such as request received, request approved, contractor confirmed, service rescheduled, service completed, and issue resolved. Sensitive details stay inside the secure profile.
Yes. SafePrima is designed around proof photos, completion notes, and a service history so homeowners can review what happened after a job is completed.
Yes. A one-time change request can move, skip, or adjust an upcoming visit without rewriting the whole recurring schedule unless you want the future schedule changed too.
Yes. Second homes are a strong fit because service history, access instructions, photo updates, home visits, and vendor coordination matter even more when the owner is not nearby.
Basic quote coordination may be included depending on the plan. Large renovation support, walkthroughs, timeline tracking, and project management are quoted separately based on scope.
Yes. A PM or admin can update a homeowner plan when needs change. The homeowner profile should always reflect the current plan, included management, and upgrade options.
Still Deciding?
Ask about your property directly.
The fastest way to understand fit is to share your home type, location, current vendors, and where home care feels most difficult today.